OpenAI, ServiceNow expand partnership across enterprise workflows

OpenAI and ServiceNow said on 2026-10-28 that they are expanding their partnership to bring OpenAI models and agents into ServiceNow and ServiceNow workflows into ChatGPT and Codex. The announcement adds another layer to a collaboration that both companies had already broadened in January, when ServiceNow said OpenAI models would become a preferred intelligence capability for its customers.

Evidence and context

The source material supplied for 2026-10-28 states the partnership expansion in broad terms, but the live page could not be directly verified and the detailed rollout claims should be treated as provisional. Even so, the announcement is consistent with the companies' 2026-01-20 collaboration update, which described a multi-year strategic agreement covering engineering collaboration, customized enterprise AI solutions, planned native speech-to-speech capabilities and computer-use automation, with ServiceNow AI Control Tower positioned as the governance and orchestration layer.

That January announcement also said the collaboration would build on existing access to OpenAI models for employee assistance, summarization, content generation and developer tools. ServiceNow had previously connected parts of its platform to OpenAI models through earlier generative AI capabilities, including the Generative AI Controller announced in 2023, although that earlier integration should not be conflated with the later direct strategic agreement.

For investors and enterprise software customers, the significance of the latest update is directional rather than financial: it suggests a tighter product-level linkage between OpenAI's models and agents and ServiceNow's workflow software, while extending ServiceNow functionality into ChatGPT and Codex. No contract value, revenue impact or implementation timeline was disclosed in the supplied material, and the exact scope of the latest expansion remains limited to the terms stated in the announcement.

As of 2026-10-28T20:14:28Z, the token was priced at $149.77, down 3.15% on the day, with a market capitalization of $154.91 billion. The market data does not establish a cause for the move.